Amazon FBA will delay implementing changes to order cancellation process

Amazon FBA will delay implementing changes to order cancellation process

Today, I would like to introduce some knowledge points about Amazon FBA's postponement of the implementation of changes to the order cancellation process. I hope the following article can help you.
On April 8, Amazon US announced that it was originally planned to change the policy for self-fulfillment sellers to manage buyer cancellations from April 27, 2022, and it will be postponed to May 10, 2022.
At the same time, the Amazon platform also gave official answers to related questions:
Will I still receive email notifications when I receive an order cancellation request?
You will continue to receive email notifications for all buyer-initiated order cancellations.
What if a buyer asks to cancel an order in the Buyer-Seller Messaging tool, and I submit a cancellation request in Your Orders without a response after formally asking them to cancel?
If a buyer requests an order cancellation only in the buyer-seller messaging tool, it is considered an unofficial cancellation and canceling the order will affect your cancellation rate metric. Buyers must go to "Your Account" in order to cancel an order.
If the buyer does not respond to your request in the Buyer-Seller Messaging tool, you can send an Important Message.
Buyers will receive your emails even if they opt out of non-critical mailings.
Do I need to download an order report to see order cancellations initiated by buyers?
Won't. You will be notified via email, the Manage Orders page, and the API of buyer-initiated cancellation requests.
If you use the Orders report to process orders, you can enable the "Buyer Requested Order Cancellations" field to view order cancellation requests in your Orders reports.
Amazon will continue to follow the forum pair and respond to more questions. Amazon has updated the help page to include the above details. For more information, visit Upcoming Changes to the Buyer-Initiated Order Cancellation Process.
That's all for Amazon FBA to delay implementing changes to the order cancellation process.